Payment & Security
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) as well as payments through PayPal, Google. Pay, Apple Pay, Amazon Pay and Shop Pay for a secure and convenient checkout experience.
How secure is my personal information? Your security is our highest priority. 36codex adheres to the highest industry standards to protect your personal information. Your payment details and personal data are encrypted during transmission using SSL (Secure Socket Layer) technology, the industry standard for processing payments securely. We do not store your credit card information after the transaction is complete.
Order Processing & Digital Delivery
How will I receive my personalized report and/or audiobook? Once your order is complete and your personalized report has been generated, you will receive an email sent to the address you provided at checkout. This email will contain a secure link to download your digital report and/or audiobook files.
How long does it take to receive my order? Each report is personalized with care. Please allow up to 48 hours for our system to generate your custom report and deliver the download link to your email inbox. In most cases, it will arrive much sooner.
I haven't received my order email. What should I do? If 48 hours have passed and you have not received your order, please first check your spam or junk mail folder. If you still cannot find it, please contact our support team at hello@36codex.com with your name and order number, and we will ensure you receive your purchase promptly.
Refunds & Corrections
What is your refund policy? All sales are final. Due to the personalized and digital nature of our astrological reports and audiobooks, we do not offer refunds or exchanges once an order has been placed. Each report is uniquely created for you based on the personal data you provide, and because the product is delivered digitally, it cannot be returned.
What if there's a technical issue with my file? We are committed to delivering a high-quality product. If you receive a file that is corrupted, encounter a broken download link, or experience any other technical fault, please contact us immediately at hello@36codex.com. We will resolve the issue by providing you with a new, working version of your purchased product.
I provided the wrong birth information (date, time, or location). Can I change it? The accuracy of your report depends entirely on the information you provide at the time of purchase. We urge you to double-check all personal data before submitting your order.
If you realize you have made a mistake, please email us at hello@36codex.com as soon as possible. If your report has not yet been generated, we may be able to update the information. However, once an order has been processed and the report is created, we cannot offer a correction or a refund. We will always do our best to help, but we cannot guarantee changes can be made after an order is placed.