All sales of digital products, including but not limited to personalized astrological reports, from 36codex are final. We do not offer refunds, returns, or exchanges.
Our products are created with significant care and are tailored specifically to the individual data you provide. Due to the following reasons, we cannot issue refunds once an order is processed:
The accuracy of your personalized report is directly dependent on the accuracy of the birth information (date, time, and location) you provide. Please review all information for accuracy before submitting your order, as we cannot offer refunds for reports generated using incorrect data supplied by the customer.
We are committed to your satisfaction and want to ensure you receive the product you purchased. If you encounter any technical issues, such as a problem downloading your report, receiving the wrong file, or a corrupted file, please contact our support team immediately.
We will work diligently to resolve the technical issue and ensure you have proper access to your report.
For all support inquiries, please contact us at: hello@36codex.com
For print hardcover books, if there are any issues with quality arising from shipment — such as damage in transit or printing defects — we will provide a reprint free of charge to ensure our quality standards are met. Please contact us at hello@36codex.com with your order number and a photo of the issue, and we will arrange your reprint promptly.
By completing a purchase with 36codex, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.
36 Codex · 12600 Hill Country Blvd Ste R-130 PMB 3008, Bee Cave, TX 78738