Refund policy

1. General Policy

All sales of digital products, including but not limited to personalized astrological reports, from 36codex are final. We do not offer refunds, returns, or exchanges.

2. Policy Rationale

Our products are created with significant care and are tailored specifically to the individual data you provide. Due to the following reasons, we cannot issue refunds once an order is processed:

• Personalized Nature: Each report is uniquely generated for a single individual. The resources and time dedicated to its creation mean it cannot be restocked or resold.

• Digital Product Delivery: Our reports are digital goods that are delivered to you electronically. Once the product is delivered, its consumption is considered complete, and it cannot be "returned" in the traditional sense.

3. Accuracy of Information

The accuracy of your personalized report is directly dependent on the accuracy of the birth information (date, time, and location) you provide. Please review all information for accuracy before submitting your order, as we cannot offer refunds for reports generated using incorrect data supplied by the customer.

4. Support and Technical Issues

We are committed to your satisfaction and want to ensure you receive the product you purchased. If you encounter any technical issues, such as a problem downloading your report, receiving the wrong file, or a corrupted file, please contact our support team immediately.

We will work diligently to resolve the technical issue and ensure you have proper access to your report.

For all support inquiries, please contact us at: hello@36codex.com

By completing a purchase with 36codex, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.